Start with a business question and the people who understand it. We connect research, process mapping and software delivery into a series of bounded, reviewable steps.
Understand the work
Review the available evidence, source ownership and current process. Use cognitive maps and BPMN to clarify tasks, decisions and handoffs. Agree what improvement would mean before selecting a solution.
Make a prototype
Build the smallest useful version of the proposed workflow. Put it in the hands of representative users. Observe task success, clarity, accessibility and failure recovery.
Test, review and evolve
Compare evidence against the agreed baseline. An accountable reviewer decides whether to continue, adapt or stop. Release a supported increment, then use feedback to guide the next improvement.